Terms and Conditions

Late Payment’s

• If any hosting payment exceeds over 30 days, we reserve the right to turn off your website until payment is made. Management also reserves the right to Suspend your services, with 24 hours’ notice (see ‘Website Suspension’ for more information).
• If a customer has a late invoice exceeding 2 (two) constructive months, your services will be suspended, a notification email will be sent and your website files will be removed from our server.

Website Suspension

• The website can be ‘suspended’ if (but not limited to) there is Late Payment, Refusal of Payment, Cancelled Direct Debit mandate, Inappropriate/Illegal Content on the website, or for any reason management deem necessary. We do not have to notify you if your site has been suspended and can be done any time, down to the manager’s discretion.
• For any downtime caused by ‘Website Suspension’ or any lost profits and emails, we will not be held responsible for any liability in any way.
• Payments will be still collected as usual during the minimum contract term, during any type of ‘website suspension’.

In the case of a Website Suspension, the following will be affected:

• Your website will be marked as ‘Suspended’, and you will not be able to access your site, and neither will the public.
• You will not be able to receive or send emails and any emails during the suspension that were sent to you and these emails will not be able to be recovered, under any circumstance.
• Payments will be still collected as usual during the minimum contract term, during any type of ‘website suspension’.
• UK Web Group holds full right to keep a website suspended, for any unlawful reason we deem necessary.

Deadlines & Estimated Date of Completion

• UK Web Group will always try and stick to any deadlines or estimated date of completion (ETA’s) we set. In some circumstances in or out of our control, this may not be possible, and the websites contract cannot be cancelled by the client. However, we may offer a free month as a goodwill gesture, on managements discretion.
• We will require all relevant forms filled and payments made, content handed to us (if applicable), to be completed before any deadlines can start.
• If you are ordering our ‘Content Writing’ service, this will at least require an extra 3-5 days or longer; if there are a lot of pages, we need to write content for, this could be considerably longer.
• We hold the right to change your ‘deadline’ or ‘estimated date of completion (ETA) at any time and for any reason. Deadlines are estimates which are not set in stone. 

Payment Terms & Conditions

• We allow for a 30 day grace period from deposit being made to change your mind this cannot be refunded once you have completed the development phase and your website is live, Once work on your website has be completed and your website is live, no cancellation or refunds will be given. Please ensure you are fully committed to your website’s idea, before signing up.
• If you need to change your bank details, you must not cancel your direct debit and instead request a new mandate to be set up, by emailing contact@ukwebgroup.com
• We hold the right to reattempt failed direct debits automatically and put through late invoices as a direct debit, and for any other reason, we deem necessary.
• It is a requirement to have a Direct Debit Mandate set up at all times if you have any pay monthly services with UK Web Group.
• We hold the right to change our payment gateway provider at any time or payment method type, and clients will need to re-setup with the new method.
• We only accept Debit/Credit Card or Direct Debit payments. Management reserve the right to change this at any point. Please ensure you can pay using these methods, before signing with us.
• If you need to postpone a project, this will need to be approved by UK Web Group management and shall be no longer than 2 weeks. If approved, payments must continue after 2 weeks. 
• If a customer refuses to pay for a period over 3-months, we have the right to remove your website from our server.

Communication

• It is the client’s reasonability to ensure we are notified of any change in your personal information including (but not limited to) address, phone number, name or business type (e.g. Sole trader). If you have not received communication from us because you have not told us about your new details, this will be the client’s responsibility and we will not be held responsible.
• Email is our primary method of contact within the website development process and for technical support after the website has been developed (if applicable). This is the most cost-efficient way to communicate, which allows us to keep prices as low as possible, for our clients. Our email address is contact@ukwebgroup.com
• It is essential to keep in contact with UK Web Group throughout the website development process. If the client doesn’t contact UK Web Group for over 14 days, of us trying to contact you, the project could be terminated, and the minimum payments will still be enforceable.
• You will be automatically added to our ‘Announcements Newsletter’ list to get important email updates for UK Web Group. If you unsubscribe from this, you might not receive important information.
• We reserve the right to send postal mail to either your personal or business address.

Copyright, Intellectual Property & Legalities

• UK Web Group will expect the client to carry out sufficient research before signing up to any of our services. This includes (but not limited to) checking the idea/project/business/website you have will operate legally. You must not use or sign up to any services, if in any way you are operating illegally.
• We will not be held responsible for any of the content, images or any other material on the website, that copyright infringements another business/website nor the illegal use of material used on your website. It is the client’s reasonability to ensure the content/images/other material used on the website is legal. UK Web Group will not be held responsible in any way.
• We hold full right to remove/take-down any material on your website, which we believe is illegal or inappropriate.
• Where we have used any graphics or images on the website, that have been created or purchased from a third-party by UK Web Group. These are restricted by a licence to only be used on 1 website only. We have a limit of purchasing up to 10 images/graphics per website and if you need any more will occur an additional fee. UK Web Group will not be held responsible for illegal or misuse of these images, by the client or other’s distributing, amending or copying the images/graphics to other organisations or individuals.

General Business Terms

• UK Web Group is currently a sole trading business with our address being UK Web Group, 7 Trim Street Bath, which should be used in any correspondence to us or that you receive from us.
• UK Web Group reserves the right to change its business address at any time.
• UK Web Group reserves the right to become a limited company or another company type, at any point.
• UK Web Group reserves the right to charge VAT on payments automatically, if we were to become a VAT registered business.
• We make no guarantees or claims that the contents of our website are legally/lawfully viewed or downloaded outside England & Wales. If you access our website outside these areas, it is done at the user’s own risk and the website visitor is responsible for obeying the relevant laws of the visitor’s jurisdiction. These Terms & Conditions are governed by the law of England & Wales. Any claims regarding the content of our website will lie exclusively with the courts of England. If any of these Terms & Conditions are found to be invalid by the court having competent jurisdiction, in that case, the other terms and conditions found to be valid will remain in full force and in effect.
• UK Web Group will be in no way held responsible for your business or projects operation, profitably or sales, that could be claimed as an effect of the services offered by UK Web Group.
• UK Web Group reserves the right to charge VAT on payments automatically, if we were to become a VAT registered business.
• UK Web Group hold the right to pass on your personal information, to services related to your services. However, we will never sell your personal information to third parties.
• UK Web Group has full right to use your website links and material, to advertise its products on various marketing platforms, on our own website and advertising material.
• We will place a small text link in the footer of your website to state that your website was created by UK Web Group and will include a link to our website. This link can be removed on request to contact@TopDogWeb.co.uk
• Any passwords you provide or that UK Web Group provides to you, should be changed immediately. Customers are responsible for their own security.
• UK Web Group hold the right to refuse any client our services, for any reason we deem necessary, which we do not have to disclose. We can also refuse services for certain business ideas or business categories; we do not deem as ‘sustainable’ and that provide too much risk for us.

Website Aftercare

• Monthly Website Plans come with ‘Ongoing Technical Support’ which ensures that any issues caused by UK Web Group or by a website plugin upgrade are fixed. We can also provide help on how to use your website’s dashboard.
• Any self-inflicted or client caused issues are not covered by our technical support and will be charged a fee, down to managers discretion.
• Amendments are not covered by our Website Aftercare or ‘Ongoing Technical Support’ for this you will need to be on one of our site maintenance packages.
• While we take every care to ensure we take backups, we can’t fully guarantee the loss of data can be recovered, if a backup file fails or becomes corrupted.
• We will only provide ‘Ongoing technical support’ if all your payments are up-to-date or it can be refused until your billing account is up to date.

Website Hosting

• Standard or Premium plan websites should not exceed over 4gb in storage and E-Commerce plans, should not exceed over 15gb in storage. If you exceed this, you will be asked to upgrade, which will occur an extra fee down to managements discretion. We hold the right to suspend your website immediately without warning, in this case.
• If your website affects the performance of other websites, on one of our servers, you will be asked to upgrade. Your website will be taken down immediately in this case (without warning) to ensure this does not bring the server to have downtime.
• We hold the right to limit your websites CPU, RAM, Disk Read/Write or another resource, to ensure server performance is equal between our clients.
• You will not be allowed to use your own website hosting or have access to your websites hosting if you are hosting your website with UK Web Group
• It is required that all websites within their minimum contract or on a one-month rolling contract, to be hosted on UK Web Group servers.
• We can not provide any type of access to your websites hosting when hosted on UK Web Group servers. This includes FTP access unless management decides otherwise.
• UK Web Group holds the right to remove your website, emails and any other data permanently after 60 days of cancellation, non-payment or suspension.
• Our servers are provided by third-party companies, their terms and conditions will automatically be applied to you.
• In the rare case of server/email/website or another type of downtime, we will not be held responsible for your loss of earnings, whether caused by a third-party or ourselves.
• If you wish to move your websites files and database after the minimum contract ends and all payments have been made. We will need 1 months’ notice and once the files are sent, we will take no responsibility on setting up these files onto a new host. Once the files leave UK Web Group, we will no longer be held responsible in any way.

Domain Name

• If your domain name is with UK Web Group, we cannot provide access to your domain control panel, this also includes DNS and email settings.
• Domain names with UK Web Group cannot be transferred or accessed within its minimum contract or if there are any outstanding invoices due.
• If your direct debit is cancelled or you have outstanding invoices, we can automatically release your domain name back to the market (set to expire the domain name), at the time of its renewal.
• Website Plans come with 1 free domain name, which is either an available (.co.uk) or (.com) domain name. Other domain names will occur an additional fee, according to management discretion.
• If you currently own a domain name, this will need to be transferred to UK Web Group (unless managers discretion has stated otherwise). It is the customer’s responsibility to ensure the transfer works.
• If you wish to have a transfer of your domain name after your contract ends and all minimum payment has been made to us, this will require 1 months’ notice and you will need to provide an IPS tag, of your new provider. After we release the domain name, we will no longer take responsibility for the transfer or management of the domain name.
• The domain name will be registered under your details, provided to us on your registration form. However, we will own the domain name in our account, until all payments are made to us and the minimum contract period has ended.

Email

• Mailboxes have a maximum storage of 1gb per mailbox if this is exceeded emails will not be sent or stored, without warning. It is the client’s responsibility to keep their mailbox storage limit, within the limits we set.
• Additional email storage can be provided for a fee, according to managers discretion on request.
• SMTP for emails will go through Amazon SES (Simple Mail Service) you will automatically be bound by their terms & conditions.
• If your bounce rate is too high or you’re sending out too many marketing messages (spam) or any other reason that affects your SMTP health score, this can also affect our other clients. In this instance, you will be removed from Amazon SES immediately, and your emails will stop working without notice.
• After the minimum contract ends and all payments have been made, if you wish to close your mailbox and have the emails transferred, this can only be done within the restrictions of our website hosting. Once we start the process of closing your mailbox, we take no responsibility in setting up or transferring your emails to a new provider.
• While we do everything, we can to ensure customer security, we can’t be held responsible for any actions, spam, downtime, lost emails or vulnerability’s you could be exposed too or any other reason.
• Emails can be used through the UK Web Group  Webmail client online or can be connected to third-party software such as Outlook or Windows Mail. Connecting to third-party software such as Outlook is the client’s responsibility. If you require assistance connecting to third-party software from UK Web Group, this will occur an additional fee.
• Mailboxes are subject to the restrictions of our server and the Round Cube open-source software.
• If you do not wish to use our UK Web Group Webmail system, we can additionally set up email forwarders, which can forward the emails onto a Gmail address or other online email provider. However, in this instance, you will not be able to send from your professional email address and only receive from the email address.
• Emails are connected using the IMAP & SMTP formats to third-party software. POP3 and Exchange are currently unavailable.
• The security of the email accounts is down to the client. Please ensure you set a strong password with special characters, lowercase and uppercase letters, numbers and immediately change any stock passwords we email to you.

Marketing & Search Engine Optimisation

• If you need ongoing SEO, you will need another service like one of our Ongoing SEO Monthly Plans (please view our marketing pages  to find out more). Initial SEO does not guarantee certain positions or results and is a process in which ‘aims’ to get a business started out on Google.
• We cannot be held responsible in any way for your ranking on any search engine, in the result of our services. No refunds or compensation will be provided in any cases.
• When amending, creating, updating, maintaining and changing one of our client’s websites, there could be a change in your ranking – which we cannot be held responsible for.

Website Copywriting/Content Writing & Products

• UK Web Group can offer Content Writing for its websites at an additional charge. Please contact us  to get a quote for our professional content writing service. If you do not proceed with a content writing service from UK Web Group, we will need to send the content to us in a Microsoft Word or OpenOffice document, in a clear layout with the page title above it needs to go onto. We will need this document within 2 weeks of starting the website design process. The timeframes we provide for the development of the website are not started until this document has been received by UK Web Group. After 2 weeks of the document not being received, we reserve the right to start the website monthly payments.
• Products, blog posts and categories are to be added by the client themselves through their website control panel and are excluded by any content writing plan or feature we offer.

E-Commerce Sites

• E-Commerce sites are powered by WooCommerce on the WordPress CMS. Functionality is restricted to this platform.
• UK Web Group does not provide a payment gateway, you will need to choose a gateway such as Stripe, PayPal or another WooCommerce supported payment gateway.
• If you wish to import stock (products) onto your website, we must know this in advance of the client signing this contract, as this may or may not occur an extra fee. We cannot be held responsible or assist in importing products through third-party wholesalers.
• The client is responsible for adding their own categories and products to their website, UK Web Group can provide this server for an additional fee.

Website Design/Development

• We understand getting your design right for your website is essential. We don’t currently have any maximum limit number, but we do have a sensible fair usage policy down to managements discretion. Once your draft and homepage are accepted, any further design revisions to that will occur additional charges.
• If you request multiple design revisions, this will require more time from our developers, to carry out work on your website. This will make any previous timeframes we have provided invalid. Please be patient as any design revisions will need to be booked into the next available slot.
• If you decide to change your business name at any time during or after the process and need your new branding uploaded and a new domain name setup, this will occur an extra fee of £50.00 to be carried out. The domain name will occur an extra charge, which is down to the extension type and management’s discretion. If your business model changes at any time before or after the process, depending on management’s discretion and if accepted will occur additional charges depending on the amount of work that needs to be carried out. We are under no obligation to accept these changes and management can refuse to carry out that work.
• UK Web Group uses Open Source Software (OSS) & plugins to be adapted or modified to help develop elements of the client’s website. This will help us speed up the time it takes to develop your website and will provide you with added functionality including the ability to edit your own website. Free versions of plugins may also be used for some of the functionality of your website, available from marketplaces such as (but not limited to) WordPress Plugins directory. If you need the premium version of any of these plugins, they will need to be purchased separately by the client.
• We always try and meet the client’s design specifications (within reason), in some cases, this is not always possible, and we make no guarantees on any of your design specifications and an alternative may need to be found in some cases. Design, layout and functionality changes are all subject to the restrictions of the WordPress & WooCommerce (for e-commerce sites) platforms.
• We do not allow customers to access certain WordPress functionally and comes with a ‘Custom UK Web Group’ version of WordPress. E.g. Some plans will not be able to create posts/pages, and no plans allow users to install plugins.

Availability & Support

• Opening hours are between 9:00 am – 5:00 pm Monday-Friday on business working weekdays. We are closed on bank holidays.
• While avoided as much as possible, we reserve the right to close UK Web Group on days with staff shortages, upgrades, weather conditions, seasonal holidays, events or for any other reason we deem necessary at short or no notice.
• We reserve the right to change our opening hours, at any time.
• We will send across instructions on how to setup UK Web Group Webmail on third-party software such as IOS Mail, Android Mail & Outlook. We cannot offer email or phone support when setting up emails on third-party software unless we state otherwise to you.
• We will aim to fix any reported issues within a reasonable timeframe, which are not caused by the customers doing, within business hours.
• In addition, UK Web Group will not tolerate any form of swearing, anger, harassment from customers or third-parties against its employee’s. UK Web Group reserves the right to cancel a contract without refund and with full payment due as 1 whole payment, in the event of inappropriate or unreasonable behaviour and conduct. If any threatening behaviour is directed to any of our employee’s, communication will then be by postal mail only.

Pay Monthly Websites

Payments

• Payment is payable upfront to start your project
• Further monthly payments will be made at the beginning of each month
• Payment Monthly Website Plans are contracted to a minimum of 1 month of payments, you can cancel at any time but are required to give 30 days notice.
• After the deposit is completed, you will automatically be placed into a 1-month contract, with a period of 30 days’ notice to cancel. This will happen automatically without notification and will be the customer’s responsibility, to ensure they cancel if they want to after the minimum period has ended.
• Please be aware that any additional extras, features, pages, plugins that are not included within your plan will occur an extra fee on managements discretion. Unless you have purchased Content Writing from TopDogWeb, this will need to be supplied by the client. Content Writing is NOT included within our plans.

Design

• Upon first monthly instalment we will create a custom design based on the feedback you have given us.
• If you require to change your design after the first one being signed off this will be quotable

Website updates (when your website is live)

• Updates such as plugin updates are included with your support
• fixes of errors that are caused by plugins coding within the website are included
• You will be able to login and make content changes yourself
• changes to content such as images & written content will be quotable. (you can upgrade your package if you need regular updates)

SEO

• As standard each site will be indexed and created using seo friendly coding. but your google placement is not our guarantee with a standard pay monthly website package. This will be your responsibility.
• Other than those mentioned above, any SEO work for your website will need to be carried out by yourself, or you can sign up to one of our SEO pay monthly packages.